A strong partnership -rooted in mutual trust and respect - is essential to provide the best possible care for our patients. We are committed to cultivating a welcoming and inclusive environment, free of discrimination, through our words and actions.
As a client, you have the RIGHT to:
Competent and compassionate care
Your pet's wellbeing being a priority
Informed consent
Confidentiality
Request access to records and referrals
Guidance on accessing emergency care
Timely care
Respectful & constructive communication
As a client, you are RESPONSIBLE for:
Respectful behavior
Providing honest & accurate information
Being on time for appointments
Clearly communicating your needs
Paying for services rendered
Following instructions
Being patient and understanding
Maintaining healthy habits for your pet
Observing our Client Code of Conduct
As a client, you have the right to:
Competent and Compassionate Care: The Best Pets veterinary team will provide knowledgeable veterinary care with professionalism, compassion, honesty, and respect for animal welfare and human health.
1st priority is your pet: Best Pets' priorities are your pet, your needs, and public safety.
Informed Consent: To assist in decision-making, Best Pets veterinarians will provide clients with clinical findings, recommended diagnostics, treatment options, prognosis, potential risks, and estimated service costs in understandable terms.
Confidentiality: Personal and medical information is protected and should not be revealed unless required by law or necessary to protect public health or the welfare of others.
Access to Records/Referrals: Clients have the right to request copies or summaries of medical records, obtain a referral or second opinion from another veterinarian, and a written prescription if desired.
Access to Emergency Care Information: Best Pets should provide guidance on accessing emergency or urgent care as needed.
Timely care: To be seen on time, or be notified of any delays, with respect for your time.
Respectful Communication: Clients can expect the Best Pets team to be honest, fair, courteous, considerate, and compassionate.
Constructive Communication: Your positive or constructive feedback is welcome
As a client, you are responsible for:
Respectful Behavior: That our team and other clients are treated with professionalism, compassion, honesty, and respect—free from discrimination. Abusive or threatening behavior is not tolerated.
Honest and Accurate Information: Providing as much relevant and accurate information as possible about your pet's health and medical history to enable proper diagnosis and treatment. Answer our team’s questions.
Timeliness and Communication: Arriving for appointments on time, calling ahead if running late or needing to cancel, and communicating concerns about care promptly. Clearly communicating your wants and needs before, during, and after an appointment.
Financial Responsibility: Meeting agreed-upon financial obligations for services and products rendered.
Following Instructions: Agreeing to follow the veterinarian's instructions once a Veterinary Client Patient Relationship is established and a treatment plan is agreed upon.
Patience and Understanding: Acknowledging that patient needs can be unpredictable and showing patience with potential, explained delays.
Providing beneficial care: Ensuring your pet maintains healthy habits, such as exercise and a healthy diet.
Observing our Client Code of Conduct: Located HERE
